Refund Policy

Effective Date: July 31, 2026

At Travango Holidays, we strive to provide a smooth and transparent booking experience. This Refund Policy explains the conditions under which refunds may be issued for travel services booked through us.

1. General Policy

• Refund eligibility depends on the cancellation policies of airlines, hotels, transport providers, tour operators, and other third-party suppliers.

• Refunds are processed only after Travango Holidays receives the refundable amount from the respective service provider, where applicable.

• Convenience fees, service charges, processing fees, visa fees, insurance premiums, and other non-refundable charges are not eligible for refund unless otherwise stated.

2. Cancellation by the Customer

• All cancellation requests must be submitted in writing via email or other official communication channels.

• Cancellation charges will be applicable as per the terms of the booked package and the policies of the respective service providers.

• Any non-refundable bookings or promotional offers may not qualify for a refund.

3. Flight Booking Refunds

• Flight ticket refunds are subject to the airline's fare rules and cancellation policy.

• Refund amounts, if any, will be determined by the airline after deducting applicable cancellation charges and taxes.

• Travango Holidays is not responsible for delays in airline refund processing.

4. Hotel Booking Refunds

• Hotel cancellation and refund policies vary by property and booking type.

• Refund eligibility will be determined according to the hotel's cancellation terms communicated at the time of booking.

5. Holiday Packages

• Cancellation charges for holiday packages depend on the timing of cancellation and the terms of the package.

• Any costs already incurred for confirmed bookings, including hotels, transportation, activities, visas, permits, or other arrangements, may be deducted from the refundable amount.

6. Visa Services

• Visa processing fees, embassy charges, service fees, and documentation charges are non-refundable once the application process has started, regardless of the outcome of the visa application.

7. Refund Processing Time

• Approved refunds are generally processed within 7–21 business days after confirmation from the respective service provider and completion of internal verification.

• Actual credit timelines may vary depending on the customer's bank, payment gateway, credit card issuer, or financial institution.

8. Refund Method

• Refunds will be made through the original payment method used for the booking whenever possible.

• If the original payment method is unavailable, an alternative refund method may be arranged in accordance with applicable laws and company procedures.

9. Cancellation by Travango Holidays

If Travango Holidays is unable to provide a confirmed service due to operational reasons within our control, customers may be offered:

• A suitable alternative service, or

• A refund of the amount collected for the affected service, subject to any non-refundable charges imposed by third-party suppliers.

10. Force Majeure

Travango Holidays shall not be liable for refunds or compensation arising from events beyond its reasonable control, including but not limited to:

• Natural disasters

• Floods

• Earthquakes

• Pandemics or epidemics

• Government restrictions

• Political unrest

• Civil disturbances

• War

• Terrorist activities

• Airline strikes

• Weather-related disruptions

• Any other force majeure event

Refunds in such cases will be subject to the policies of the respective airlines, hotels, transport providers, and other service partners.

11. Contact Us

For refund-related questions or to request a cancellation, please contact Travango Holidays through our official customer support channels. Our team will assist you with the applicable refund process and provide updates on your request.